Support

Website Support for Flatout Clients

Got an issue? We're on it.

Fill in the form below and we'll get back to you as soon as possible. For urgent issues, call us on 0800 111 300.

Call 0800 111 300

Response times

Urgent issues

Within 4 hours during business hours. Please note additional charges may apply for urgent work.

Normal priority

Next business day. We'll get back to you promptly and keep you updated throughout.

Business hours

Monday to Friday, 9am to 5:30pm NZT. For after-hours emergencies, leave a message and we'll be in touch.

Phone support

0800 111 300 - for urgent issues, calling is always the fastest option.

Not a support issue? Looking for a new website or have a general question?

Go to contact →

Submit a support request

At least 10 characters.

Frequently asked questions

How fast do you respond?

Urgent issues within 4 hours during business hours; normal priority next business day. Extra charges may apply for urgent out-of-hours work.

What are your support hours?

Monday to Friday, 9am to 5:30pm NZT. Phone 0800 111 300 for urgent issues; leave a message after hours and we will be in touch.

How is support charged?

Hourly, in quarter-hour units, so you only pay for the time a job actually takes. We tell you before starting anything that will take more than a few minutes.